Contact Us
KickGift keeps prices low on branded sneakers, and we keep answers clear. If you have a question about an order, a bulk purchase or a reseller inquiry, reach us by WhatsApp or through the contact form on this page. A real person reads every message.
Questions about an order
Orders ship with a tracking number, so you can follow your parcel from dispatch to delivery. Shipping takes 7-15 business days. If your tracking has not updated or the status looks wrong, send us the order number and we will check it for you. Returns are accepted within 30 days of delivery, and our support team can walk you through the steps.
Bulk orders and reseller inquiries
Buying several pairs for a shop or a group of buyers? Tell us the brands, the models you are looking for and the quantities. The more pairs in one order, the better the per-pair value we can offer. Send your list through the contact form or on WhatsApp and we will reply with availability and pricing. The brands we carry are Nike, Air Jordan and Adidas.
- What to include in a bulk request: brand, model, sizes and quantity for each pair
- Sizing: our size charts are on each product page; ask us if you are unsure between two sizes
- Payment: checkout is secure and takes place on our site
- Shipping: free on orders over $50; delivery takes 7-15 business days
How to reach us
WhatsApp is the fastest way to get a reply. For longer lists or order details, the contact form is easier to use. Either way, include your order number if you have one, and tell us what you need so we can help in the first reply.
Before you write
Many answers are already on our site: shipping times, the free shipping threshold over $50, the 30-day return window and tracking details. If your question is about a specific pair, send the product name and the size you need. That helps us confirm availability and price without back-and-forth messages.
KickGift focuses on value: branded sneakers at discount prices, straightforward shipping and support that answers. Get in touch and we will help you find the right pairs at the right price.