Privacy Policy
This Privacy Policy explains how KickGift collects, uses and protects the information you share when you order sneakers from our online store. It applies to everyone who browses the site or places an order, including resellers and small shops that buy in bulk.
Information we collect
- Order details: the items you select, sizes, quantities and the delivery address you provide.
- Contact details: your name, email address and delivery information so we can confirm and ship your order.
- Payment data: payments are handled through secure checkout. Payment details are processed by the payment provider and are not stored by us.
- Support messages: anything you send us by WhatsApp or the contact form.
How we use your information
- Processing and packing your order, including bulk orders for resellers and small shops.
- Sending order updates and the tracking number once your parcel ships.
- Answering questions sent by WhatsApp or the contact form.
- Handling returns within 30 days of delivery.
Shipping takes 7-15 business days, and every order ships with a tracking number. Free shipping applies to orders over $50. We do not sell or rent your personal information to third parties.
Sharing with service providers
We share only what is needed to complete your order. Delivery companies receive the address and contact details required to ship your parcel. Payment providers receive the information needed to process payment through secure checkout. These providers use your data only for those services.
Data retention and security
We keep order records only as long as needed for order handling and returns. We take reasonable steps to protect the information you share, and secure checkout protects your payment details during the transaction.
Your choices
You can ask us to correct or delete the personal information we hold about you. Send your request by WhatsApp or the contact form, and we will respond within a reasonable time.
Contact
If you have questions about this Privacy Policy or how your information is handled with your order, reach us by WhatsApp or through the contact form. We update this page when our practices change.