Return Policy

At KickGift, we keep the return process simple so you can order branded sneakers at discount prices with confidence. If something is not right with your order, you can request a return within 30 days of delivery.

Return window

Returns are accepted within 30 days of delivery. Please check your sneakers as soon as your parcel arrives so you have time to start a return if needed.

How to start a return

• Contact our support team by WhatsApp or through the contact form.
• Share your order details and the reason for the return.
• We will reply with the return instructions.
• Send the sneakers back in their original condition and packaging.

Condition of returned sneakers

Returned sneakers should be unworn and in the condition you received them, with the original box and any included materials. Please avoid wearing them outdoors or removing tags before you are sure you are keeping them.

Bulk orders and resellers

We work with resellers and small shops, and larger orders are welcome. If you are returning several pairs from one order, contact us first with your order details so we can guide you through the process and keep it organized.

Shipping and tracking

Orders ship with a tracking number, and shipping takes 7-15 business days. Free shipping applies to orders over $50. You can follow your parcel with the tracking number we send you.

Refunds

Once your return is received and checked, we will confirm the outcome by WhatsApp or the contact form. Refunds are issued to the original payment method used at checkout.

Questions

If you need help with a return, sizing or an order, our support team is available by WhatsApp or the contact form. Checkout is secure, so you can order your sneakers knowing the return options before you buy.